Remote Pharmacy Support Specialist

IQVIA; Pocatello (ID); On-site; USD 21,000 - 29,000; Full time

Job summary

IQVIA seeks a Pharmacy Support Call Center Representative to work remotely on a contract basis, with potential conversion to full-time. You will assist patients and pharmacies with payment support, card activations, program eligibility, and benefit explanations.

The role emphasizes HIPAA compliance, 3+ years of call center experience, and bilingual English/Spanish as a plus, with standard 40-hour weeks and EST-based schedules. Competitive hourly pay starts at $18.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certification.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user’s issue and provides first level support for problem resolution
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Call center experience

Bi-lingual (English/Spanish)

HIPAA knowledge

Education

High School Diploma or equivalent

Pharmacy Technician experience

Job description

IQVIA seeks a Pharmacy Support Call Center Representative to work remotely on a contract basis, with potential conversion to full-time. You will assist patients and pharmacies with payment support, card activations, program eligibility, and benefit explanations.

The role emphasizes HIPAA compliance, 3+ years of call center experience, and bilingual English/Spanish as a plus, with standard 40-hour weeks and EST-based schedules. Competitive hourly pay starts at $18.