Remote Pharmacy Support Specialist

IQVIA; Cleveland (OH); On-site; USD 49,594,000 - 59,512,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative for a remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation and program eligibility.

Minimum: Pharmacy Technician experience, HIPAA certification, 3+ years call center experience; bilingual English/Spanish a plus. Work 40 hours weekly in EST shifts; pay is $18 per hour. IQVIA is an Equal Opportunity Employer.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user’s issue and provides first level support for problem resolution
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Skills

Pharmacy Technician experience

Call center experience

HIPAA certification

Bilingual English/Spanish

Medical claims processing

Education

High School Diploma or equivalent

Pharmacy Technician certification

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative for a remote contract role. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation and program eligibility.

Minimum: Pharmacy Technician experience, HIPAA certification, 3+ years call center experience; bilingual English/Spanish a plus. Work 40 hours weekly in EST shifts; pay is $18 per hour. IQVIA is an Equal Opportunity Employer.