Remote Pharmacy Call Center Specialist

IQVIA; Tulsa (OK); On-site; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a remote Pharmacy Support Call Center Representative on a contract basis to assist patients, pharmacies and providers with program eligibility, card activation, and benefit explanations. The role requires a Pharmacy Technician background, HIPAA certification, and strong call center skills, with bilingual English/Spanish as a plus.

The position offers 40-hour weeks across various EST shifts, with pay at $18.00 per hour and potential for conversion to full-time depending on

Qualifications

• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week with defined shifts (EST).

Skills

Pharmacy Technician

HIPAA certified

Call center experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a remote Pharmacy Support Call Center Representative on a contract basis to assist patients, pharmacies and providers with program eligibility, card activation, and benefit explanations. The role requires a Pharmacy Technician background, HIPAA certification, and strong call center skills, with bilingual English/Spanish as a plus.

The position offers 40-hour weeks across various EST shifts, with pay at $18.00 per hour and potential for conversion to full-time depending on