Remote Pharmacy Support Call Center Specialist

IQVIA; Grand Junction (CO); On-site; USD 21,000 - 29,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative to work remotely on a contract basis. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation, program eligibility, and explaining benefits.

The role requires a Pharmacy Technician background, HIPAA certification, and 3+ years of call center experience. English/Spanish bilingual skills are a plus; the job pays $18.00 per hour and offers shift-based hours EST.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Work 40 hours per week with shifts (8:00 am - 5:00 pm EST etc.) under moderate supervision.

Skills

Pharmacy Technician

HIPAA certified

Call center experience

Bilingual English/Spanish

Education

High School Diploma

Job description

IQVIA is seeking a Pharmacy Support Call Center Representative to work remotely on a contract basis. You will provide payment assistance solutions such as co-pay cards or vouchers and handle requests like card activation, program eligibility, and explaining benefits.

The role requires a Pharmacy Technician background, HIPAA certification, and 3+ years of call center experience. English/Spanish bilingual skills are a plus; the job pays $18.00 per hour and offers shift-based hours EST.