Remote Patient Intake Coordinator – Healthcare & Insurance

CVS Health; Yuma (AZ); Remote; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with initial patient admissions, coordinating between the branch, Sales staff, Insurance Verification team, and referral sources to ensure smooth onboarding.

The role requires strong customer service and healthcare experience, proficiency with Microsoft Office, and the ability to multitask in a fast-paced, work-from-home environment with virtual training.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.
• Training will occur virtually & must be able to work alone.

Skills

Customer service

Healthcare experience

Microsoft Office

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with initial patient admissions, coordinating between the branch, Sales staff, Insurance Verification team, and referral sources to ensure smooth onboarding.

The role requires strong customer service and healthcare experience, proficiency with Microsoft Office, and the ability to multitask in a fast-paced, work-from-home environment with virtual training.