Remote Patient Intake Coordinator - Healthcare & Insurance

CVS Health Corporation; Arizona; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical / dental / vision

Paid time off

Retirement plans

Job summary

CVS Health Corporation is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center by admitting new patients onto service. This full-time, work-from-home role coordinates with the branch, Sales, Insurance Verification, and referral sources to ensure seamless patient onboarding and care.

Responsibilities include processing referrals, responding to inquiries, assessing needs, guiding billing forms, and communicating insurance coverage.

Qualifications

• Minimum two years experience in customer service
• Minimum two years experience in healthcare
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
• Assess patient needs and document referral requests for coordination of care
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients

Skills

Customer service

Healthcare experience

Microsoft Office (Excel/Outlook/Word)

Education

High School diploma or GED

Job description

CVS Health Corporation is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center by admitting new patients onto service. This full-time, work-from-home role coordinates with the branch, Sales, Insurance Verification, and referral sources to ensure seamless patient onboarding and care.

Responsibilities include processing referrals, responding to inquiries, assessing needs, guiding billing forms, and communicating insurance coverage.