Remote Patient Intake Coordinator – Healthcare

CVS Health; Louisiana; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Work from home

Benefits package

Bonus potential

Job summary

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service, coordinating with branch, Sales, Insurance Verification, and referral sources to ensure smooth onboarding and high-quality care.

This full-time, work-from-home role requires at least two years in customer service and healthcare, plus proficiency in Excel/Outlook/Word, and a high school diploma or GED. Training is virtual and can be done independently.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.

Skills

Insurance Coverage

Medical Terminology

Telephone Customer Service

Typing

Multiscreen

Medical Prescriptions

Customer Service Standards

Basic Math

Multitasking

Prescription Interpretation

Customer Service Communication

Prescription Processing

Education

High School diploma or GED

Job description

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service, coordinating with branch, Sales, Insurance Verification, and referral sources to ensure smooth onboarding and high-quality care.

This full-time, work-from-home role requires at least two years in customer service and healthcare, plus proficiency in Excel/Outlook/Word, and a high school diploma or GED. Training is virtual and can be done independently.