Remote Patient Intake Coordinator

CVS Health Corporation; Georgia; Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Work from home

Benefits package

Bonus potential

Job summary

CVS Health Corporation seeks a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service. You will coordinate between the branch, Sales staff, Insurance Verification team, and referral sources to ensure new patients receive timely care.

This full-time, work-from-home position requires strong customer service and healthcare experience, proficiency with Microsoft Office, and the ability to work independently in a virtual environment.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.

Skills

Customer Service

Healthcare experience

Excel

Outlook

Word

Typing

Multitasking

Call Center

Insurance terminology

Medical terminology

Education

High School diploma or GED

Job description

CVS Health Corporation seeks a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service. You will coordinate between the branch, Sales staff, Insurance Verification team, and referral sources to ensure new patients receive timely care.

This full-time, work-from-home position requires strong customer service and healthcare experience, proficiency with Microsoft Office, and the ability to work independently in a virtual environment.