Remote Patient Intake & Care Coordinator

CVS Health; Little Rock (AR); Remote; USD 26,000 - 29,000; Full time

Job summary

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service. You will maintain communication between the branch, Sales staff, Insurance Verification team, and referral sources to ensure timely onboarding and high quality care.

This full-time, work-from-home position involves processing orders, coordinating care, and collecting benefit information.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.
• Training will occur virtually & must be able to work alone.

Skills

Customer service

Healthcare experience

Microsoft Office proficiency

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

CVS Health is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center with the initial admission of patients onto service. You will maintain communication between the branch, Sales staff, Insurance Verification team, and referral sources to ensure timely onboarding and high quality care.

This full-time, work-from-home position involves processing orders, coordinating care, and collecting benefit information.