Remote Patient Intake Coordinator — Care & Insurance Support

CVS Health Corporation; Nevada; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings Options

Wellness programs

Job summary

CVS Health Corporation is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center remotely. You will manage referrals, coordinate care, and communicate with branch, sales, and insurance teams to ensure timely patient onboarding.

Role requires strong customer service, familiarity with healthcare terminology, and proficiency in Excel/Outlook/Word. Full-time, work-from-home with comprehensive benefits is provided.

Qualifications

• Minimum two years experience in customer service.
• Minimum two years experience in healthcare.
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints.
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company.
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information.
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients.

Skills

Insurance Coverage

Medical Terminology

Telephone Customer Service

Typing

Multiscreen

Medical Prescriptions

Customer Service Standards

Basic Math

Multitasking

Prescription Interpretation

Customer Service Communication

Prescription Processing

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

CVS Health Corporation is seeking a Patient Intake Coordinator to support the Enteral Nutrition Center remotely. You will manage referrals, coordinate care, and communicate with branch, sales, and insurance teams to ensure timely patient onboarding.

Role requires strong customer service, familiarity with healthcare terminology, and proficiency in Excel/Outlook/Word. Full-time, work-from-home with comprehensive benefits is provided.