Remote Patient Account Specialist | Mon–Fri & Bonus

BCA Financial Services, Inc.; Central City (NE); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Call Center/Customer Service representative to assist patients with their accounts, explain options, and guide them through payment plans.

You will handle calls, document interactions, and strive to meet performance goals in a supportive environment. The role offers a Monday–Friday schedule, a base rate of $17 per hour with monthly bonus opportunities, and a comprehensive benefits package including health, retirement, and paid time off.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way)

Skills

Communication skills

Problem solving

Call center experience

Customer service

Billing/collections experience

Medical terminology knowledge

Attention to detail

Job description

BCA Financial Services, Inc. is seeking a remote Call Center/Customer Service representative to assist patients with their accounts, explain options, and guide them through payment plans.

You will handle calls, document interactions, and strive to meet performance goals in a supportive environment. The role offers a Monday–Friday schedule, a base rate of $17 per hour with monthly bonus opportunities, and a comprehensive benefits package including health, retirement, and paid time off.