Remote Patient Accounts Specialist

BCA Financial Services, Inc.; Columbia (SC); Remote; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Call Center Representative to help patients resolve their accounts with empathy and clarity. You will discuss balances, payment options, and financial assistance while documenting interactions accurately.

Join a team that values problem-solving, strong communication, and service excellence. The role offers a consistent Monday–Friday schedule and a competitive starting pay with monthly bonus opportunities.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Call center experience

Communication

Problem solving

Detail oriented

Medical terminology knowledge

Job description

BCA Financial Services, Inc. is seeking a remote Call Center Representative to help patients resolve their accounts with empathy and clarity. You will discuss balances, payment options, and financial assistance while documenting interactions accurately.

Join a team that values problem-solving, strong communication, and service excellence. The role offers a consistent Monday–Friday schedule and a competitive starting pay with monthly bonus opportunities.