Remote Patient Accounts Specialist

BCA Financial Services, Inc.; South Carolina; Remote; USD 46,838,000 - 57,859,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

GAP Insurance

Life Insurance

401(k) with match

Paid time off

Paid holidays

Company equipment

Job summary

BCA Financial Services, Inc. is seeking a remote call center professional to assist patients with account understanding and payment options. You will handle high volumes of calls, document interactions, and strive to meet performance targets with coaching support.

The role offers a Monday–Friday schedule, benefits including medical/dental/vision, 401(k) with company match, PTO and holidays, and company-provided equipment. Strong communication and empathy are essential.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.
• Basic knowledge of medical terminology (preferred).
• A reliable, detail-oriented work style.

Responsibilities

• Talk with patients to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way)

Skills

Communication skills

Problem-solving

Empathy

Trust building

Medical terminology (preferred)

Detail-oriented

Job description

BCA Financial Services, Inc. is seeking a remote call center professional to assist patients with account understanding and payment options. You will handle high volumes of calls, document interactions, and strive to meet performance targets with coaching support.

The role offers a Monday–Friday schedule, benefits including medical/dental/vision, 401(k) with company match, PTO and holidays, and company-provided equipment. Strong communication and empathy are essential.