Remote Patient Accounts Specialist

BCA Financial Services, Inc.; Charlotte (NC); Hybrid; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Monthly bonus

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote patient accounts specialist to assist individuals with understanding their balances and arranging payment options.

This role features a Monday–Friday schedule, full-time status, and a starting pay of $17 per hour with monthly bonus opportunities. The position emphasizes compassionate communication, accuracy in documentation, and meeting performance goals with coaching support.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Responsibilities

• Talk with patients to help them understand their accounts and find solutions
• Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Skills

Call center experience

Customer service

Communication skills

Problem-solving

Medical terminology knowledge

Job description

BCA Financial Services, Inc. is seeking a remote patient accounts specialist to assist individuals with understanding their balances and arranging payment options.

This role features a Monday–Friday schedule, full-time status, and a starting pay of $17 per hour with monthly bonus opportunities. The position emphasizes compassionate communication, accuracy in documentation, and meeting performance goals with coaching support.