Remote Patient Access Scheduler

Salem Hospital; Salem (MA); À distance; USD 24 000 - 35 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Career advancement opportunities

Differentials

Résumé du poste

Mass General Brigham is seeking a patient registration and scheduling specialist to handle incoming requests from patients and referring providers. The role emphasizes accurate data entry, courteous communication, and coordination across departments to ensure timely access to care.

The position supports hospital registration processes, with emphasis on HIPAA compliance, high-quality service, and multi-system documentation.

Qualifications

• Customer service experience in a call center or front desk setting.

Responsabilités

• Coordinate registration and scheduling for new patient appointments.
• Document patient demographics, medical, financial, and referral information per procedures.
• Answer phones, triage calls, and relay messages professionally.
• Provide basic information about the practice and hospitals across the enterprise.
• Ensure medical records are available to providers prior to appointments.
• Transcribe call and scheduling details across multiple systems.
• Deliver excellent customer service to internal and external customers; support communication and service recovery.
• Maintain HIPAA-compliant confidentiality and privacy.

Connaissances

Customer service

Microsoft Outlook

Excel

Data entry

Communication

Interpersonal skills

Teamwork

HIPAA confidentiality

Call triage

High volume calls

Formation

High school diploma or equivalent

Outils

Epic

Description du poste

Mass General Brigham is seeking a patient registration and scheduling specialist to handle incoming requests from patients and referring providers. The role emphasizes accurate data entry, courteous communication, and coordination across departments to ensure timely access to care.

The position supports hospital registration processes, with emphasis on HIPAA compliance, high-quality service, and multi-system documentation.