Remote Patient Scheduling Specialist

Mass General Brigham; United States; Remote; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking a patient services clerk to handle registration and scheduling for new patients. You will triage calls, collect essential patient information, and ensure medical records are available for providers.

The role requires strong customer service, basic computer skills (Outlook/Excel), and the ability to work in a fast-paced environment while maintaining HIPAA confidentiality.

Qualifications

• High School Diploma or Equivalent required.
• Experience in a contact/call center environment 0-1 year preferred.
• Epic experience preferred 0-1 year.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Document patient demographic, medical, financial, and referral information in systems.
• Answer phones, triage calls, and relay messages professionally.

Skills

Customer service

Communication

Teamwork

HIPAA

Data entry

MS Outlook

Excel

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Outlook

Excel

Job description

Mass General Brigham is seeking a patient services clerk to handle registration and scheduling for new patients. You will triage calls, collect essential patient information, and ensure medical records are available for providers.

The role requires strong customer service, basic computer skills (Outlook/Excel), and the ability to work in a fast-paced environment while maintaining HIPAA confidentiality.