Senior Patient Scheduling & Administrative Coordinator

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham in Boston is seeking a capable administrative professional to support clinical services and practice operations onsite. You will handle patient scheduling, registrations, check-ins/outs, and related administrative duties with minimal supervision.

The role requires Epic experience, strong MS Office skills, and 3–5 years in a healthcare setting. You will also manage co-pays, inquiries, and routine messages to ensure smooth patient flow.

Qualifications

• High School Diploma or Equivalent required.
• 3–5 years of experience in a healthcare or medical office setting.
• Experience with patient scheduling and insurance prior authorization processes.
• Epic experience required, including navigating patient records, scheduling, and related administrative workflows.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records; assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Act as Super User for scheduling, registration, and billing systems.
• Provide training to others in scheduling, registration, and billing processes.
• Oversee daily activities of practice staff in conjunction with the Supervisor.
• May accept co-payments and handle, screen, and/or take messages related to prior authorizations and test results.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Phone systems

Communication

Time management

Organization

Proofreading

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Mass General Brigham in Boston is seeking a capable administrative professional to support clinical services and practice operations onsite. You will handle patient scheduling, registrations, check-ins/outs, and related administrative duties with minimal supervision.

The role requires Epic experience, strong MS Office skills, and 3–5 years in a healthcare setting. You will also manage co-pays, inquiries, and routine messages to ensure smooth patient flow.