Remote Patient Scheduler

Mass General Brigham - Salem Hospital; Salem (MA); Remote; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham - Salem Hospital is seeking a detail-oriented patient access specialist to handle registration and scheduling for new appointments. You will document patient demographics and referrals, ensuring accuracy in electronic health records and across multiple systems.

You will answer calls, triage requests, and provide courteous information to patients and referring providers. The role emphasizes HIPAA privacy and high-quality customer service in a fast-paced environment.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 0-1 year in customer service; Epic experience preferred.
• Knowledge: basic computer skills, Outlook, Excel, and data entry concepts.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Document patient demographics, medical, financial, and referral information into systems per procedures.
• Answer telephone, triage calls, and take accurate messages with courteous service.
• Provide basic information to patients about the practice and hospitals.
• Ensure medical records are available to providers.
• Transcribe calls, referrals, and scheduling information across multiple systems.
• Provide excellent customer service to internal/external customers and support communication.
• Maintain HIPAA privacy and confidentiality.

Skills

Customer service

Communication

Data entry

Microsoft Outlook

Excel

Education

High School Diploma or GED

Tools

Epic

Job description

Mass General Brigham - Salem Hospital is seeking a detail-oriented patient access specialist to handle registration and scheduling for new appointments. You will document patient demographics and referrals, ensuring accuracy in electronic health records and across multiple systems.

You will answer calls, triage requests, and provide courteous information to patients and referring providers. The role emphasizes HIPAA privacy and high-quality customer service in a fast-paced environment.