Senior Patient Access Specialist (Hybrid)

The General Hospital Corporation; Boston (MA); Hybrid; USD 31,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking a patient access professional to gather and record essential information, provide a positive patient experience, and support billing processes. The role includes scheduling, pre-registering patients, handling inquiries, and protecting HIPAA privacy.

You will mentor junior staff, respond to questions, and ensure accurate documentation using Microsoft Office and EMR systems. 2–3 years of healthcare experience and an associate degree in healthcare administration

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience: 2-3 years in healthcare, patient access/registration.
• Knowledge of patient access procedures, healthcare regulations, and HIPAA.

Responsibilities

• Collect and record information accurately for patient visits and billing.
• Provide a positive patient experience and assist with scheduling and pre-registration.
• Mentor junior staff and serve as a day-to-day resource for patient access questions.

Skills

Customer service

Active listening

Empathy

Communication

Prioritization

Education

High School Diploma or equivalent

Associate's Degree in Healthcare Administration or related field

Tools

Microsoft Office

EMR systems

Job description

Mass General Brigham is seeking a patient access professional to gather and record essential information, provide a positive patient experience, and support billing processes. The role includes scheduling, pre-registering patients, handling inquiries, and protecting HIPAA privacy.

You will mentor junior staff, respond to questions, and ensure accurate documentation using Microsoft Office and EMR systems. 2–3 years of healthcare experience and an associate degree in healthcare administration