Senior Patient Access Lead (Hybrid) – Mentor & Customer Service

Mass General Brigham; Boston (MA); Hybride; USD 31 000 - 44 000; Temps partiel

Résumé du poste

Mass General Brigham is seeking a Per Diem Patient Access/Registration specialist to support scheduling, pre-registration, and accurate handling of patient information. The role emphasizes delivering exceptional customer service and maintaining HIPAA-compliant privacy during all patient interactions.

The position requires a high school diploma and 2–3 years in healthcare, with familiarity in Microsoft Office and EMR systems.

Qualifications

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Responsabilités

• Ensuring that all necessary information is accurately collected and recorded.
• Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
• Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
• Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
• Greeting patients and provide them with exceptional customer service and support.
• Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
• Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
• Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
• Staying up to date on healthcare regulations and policies and apply them in daily operations.

Connaissances

Customer service

Active listening

Communication

Formation

High School Diploma

Associate's Degree Healthcare Administration or related field

Outils

Microsoft Office

Electronic Medical Records (EMR) systems

Description du poste

Mass General Brigham is seeking a Per Diem Patient Access/Registration specialist to support scheduling, pre-registration, and accurate handling of patient information. The role emphasizes delivering exceptional customer service and maintaining HIPAA-compliant privacy during all patient interactions.

The position requires a high school diploma and 2–3 years in healthcare, with familiarity in Microsoft Office and EMR systems.