Patient Access Specialist: Registration & Billing Support

Talentify; Boston (MA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham seeks a Patient Access/Registration professional to greet patients, verify insurance, collect demographics, and ensure accurate data in the electronic medical records system. The role focuses on patient experience and smooth billing workflows.

Responsibilities include obtaining consent signatures, resolving insurance issues, and maintaining strong customer service while complying with HIPAA guidelines.

Qualifications

• Education: High School Diploma or Equivalent required.
• Knowledge of medical terminology and insurance verification procedures.
• Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
• Excellent communication skills, both written and verbal.
• Ability to work well in a fast-paced environment.
• Ability to work effectively in a team-oriented setting.

Responsibilities

• Greet patients and families in a professional and welcoming manner
• Verify insurance coverage and pre-authorization requirements
• Collect and enter patient demographics and insurance information into electronic medical records
• Ensure accurate and complete collection of patient demographic and insurance information
• Obtain necessary signatures for consent and authorization forms
• Resolve insurance and billing-related issues
• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner
• Adhere to all HIPAA regulations and patient confidentiality guidelines

Skills

Insurance verification

Customer service

Communication

Teamwork

Medical terminology

Education

High School Diploma or Equivalent

Job description

Mass General Brigham seeks a Patient Access/Registration professional to greet patients, verify insurance, collect demographics, and ensure accurate data in the electronic medical records system. The role focuses on patient experience and smooth billing workflows.

Responsibilities include obtaining consent signatures, resolving insurance issues, and maintaining strong customer service while complying with HIPAA guidelines.