Patient Access & Registration Coordinator

Massachusetts General Hospital; Boston (MA); On-site; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Registration Specialist to provide exceptional service while accurately registering patients at 55 Fruit Street, Boston. You will gather patient information, verify insurance coverage, and ensure regulatory compliance, supporting junior staff as needed.

The role requires knowledge of medical terminology, insurance processes, and experience with EHR systems. Strong communication and confidentiality are essential in a fast-paced healthcare environment.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years experience in patient registration, customer service, or a related healthcare administrative role.
• Proficient knowledge of medical terminology, insurance processes, and registration procedures.
• Experience working with EHR systems and registration software.
• Ability to exercise discretion and maintain patient confidentiality.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to elevate issues.
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Skills

Medical terminology

Insurance processes

Registration procedures

EHR systems

Communication

Organizational skills

Confidentiality

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Job description

Mass General Brigham is seeking a Patient Registration Specialist to provide exceptional service while accurately registering patients at 55 Fruit Street, Boston. You will gather patient information, verify insurance coverage, and ensure regulatory compliance, supporting junior staff as needed.

The role requires knowledge of medical terminology, insurance processes, and experience with EHR systems. Strong communication and confidentiality are essential in a fast-paced healthcare environment.