Remote Technical Support Specialist - Overnight Shift

Relativity; Town of Texas (WI); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Long-term incentives

Job summary

Relativity is hiring a Technical Support Specialist to provide technical assistance to customers, working remote with a need for Public Trust clearance. This role involves diagnosing and troubleshooting software and network issues, managing support tickets, and providing exceptional customer service. The expected salary range is $54,000 to $80,000, dependent on experience. The position requires strong SQL knowledge and customer support experience, with a primarily overnight shift schedule from 11 PM to 8 AM CST.

Qualifications

• Must be a U.S. citizen due to Public Trust clearance requirements.
• Ability to run basic SQL queries.
• Experience in customer support roles.

Responsibilities

• Create, resolve, and maintain customer support tickets in Salesforce.
• Provide excellent customer service and support via phone and email.
• Develop expertise in company products and services.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Customer-focused

Direct customer support via phone and email

Tools

SQL applications

Job description

Relativity is hiring a Technical Support Specialist to provide technical assistance to customers, working remote with a need for Public Trust clearance. This role involves diagnosing and troubleshooting software and network issues, managing support tickets, and providing exceptional customer service. The expected salary range is $54,000 to $80,000, dependent on experience. The position requires strong SQL knowledge and customer support experience, with a primarily overnight shift schedule from 11 PM to 8 AM CST.