Remote Outbound Telesales Agent for Virtual Care Scheduling

CenterWell Senior Primary Care; Mississippi; Remote; USD 45,000 - 61,000; Full time

Job summary

CenterWell Senior Primary Care is seeking an Outbound Tele Sales Agent to engage with members via outbound calls and schedule virtual appointments with healthcare providers.

You will communicate the benefits of virtual care, address questions, and use CRM systems to track interactions and outcomes. This remote role requires excellent communication and sales skills to meet weekly targets.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Telephonic sales experience (inbound/outbound) preferred.
• Understanding of value-based primary care and/or Medicare Advantage.
• Bilingual in English/Spanish with strong written and spoken skills.

Responsibilities

• Conduct outbound calls to schedule virtual appointments with providers.
• Explain benefits of virtual care and persuade members to schedule.
• Address questions and provide accurate information about virtual services.
• Maintain detailed CRM records of calls and appointments.
• Perform follow-ups with members, entities, and providers.
• Meet weekly/monthly scheduling targets and stay informed on services.

Skills

Verbal communication

Customer engagement

Persuasion

Telephonic sales

MS Outlook/Word/Excel

Bilingual English/Spanish

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CenterWell Senior Primary Care is seeking an Outbound Tele Sales Agent to engage with members via outbound calls and schedule virtual appointments with healthcare providers.

You will communicate the benefits of virtual care, address questions, and use CRM systems to track interactions and outcomes. This remote role requires excellent communication and sales skills to meet weekly targets.