Remote Outbound Telesales Specialist for Virtual Appointments

Conviva Care Solutions; United States; Remote; USD 45,000 - 61,000; Full time

Job summary

Humana CenterWell Senior Primary Care is seeking an Outbound Tele Sales Agent to engage members via outbound calls and schedule virtual appointments with healthcare providers. You will promote the benefits of virtual care, address questions, and maintain CRM records from a remote work setup.

Travel to Humana offices for training may be required occasionally. The role emphasizes strong verbal communication, customer engagement, and adherence to compliance and quality standards in a telephonic

Qualifications

• Strong verbal communication skills.
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy.
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Comfort working in a telephonic intensive environment.
• Proficient in Microsoft Outlook, Word, and Excel.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Responsibilities

• Make outbound calls to promote and schedule virtual appointments.
• Explain the benefits of virtual appointments to enhance the member experience.
• Persuade members to schedule an appointment.
• Address questions or concerns about virtual services with accurate information.
• Maintain detailed call records and scheduled appointments in the CRM.
• Follow up with members, outside entities, and providers as needed.
• Collaborate with team members to achieve scheduling targets.
• Stay informed about healthcare services to provide up-to-date information.

Skills

Verbal communication

Customer engagement

Communication clarity

Telephonic work

Customer service

Education

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Humana CenterWell Senior Primary Care is seeking an Outbound Tele Sales Agent to engage members via outbound calls and schedule virtual appointments with healthcare providers. You will promote the benefits of virtual care, address questions, and maintain CRM records from a remote work setup.

Travel to Humana offices for training may be required occasionally. The role emphasizes strong verbal communication, customer engagement, and adherence to compliance and quality standards in a telephonic