Patient-Centered Care Telesales Specialist

CenterWell; Florida; On-site; USD 41,000 - 56,000; Full time

Job summary

CenterWell Senior Primary Care in The Villages, FL is hiring a Care Delivery Telesales Agent. You will be the first contact for prospective patients, guiding them to become new patients for primary or specialty care, and coordinating tours and registrations in a patient‑centered, community‑based model.

Reporting to the Sales Support Supervisor, you will manage inbound and outbound calls, perform needs analyses, update CRM/EMR systems, and work with primary and specialty teams to meet service

Qualifications

• 1+ years of experience in customer or patient service.
• Experience in medical offices, sales, or call centers.
• Experience using call center or EMR/CRM software.

Responsibilities

• Advocate for the CenterWell brand, care model, and patient experience.
• Represent core values of service, quality, stewardship, innovation, passion and teamwork.
• Provide support, engagement and care to prospective patients.

Skills

Customer service

Prospecting calls

Communication

Tools

Athena

Job description

CenterWell Senior Primary Care in The Villages, FL is hiring a Care Delivery Telesales Agent. You will be the first contact for prospective patients, guiding them to become new patients for primary or specialty care, and coordinating tours and registrations in a patient‑centered, community‑based model.

Reporting to the Sales Support Supervisor, you will manage inbound and outbound calls, perform needs analyses, update CRM/EMR systems, and work with primary and specialty teams to meet service