Remote Outbound Healthcare Appointment Setter

Humana; Jackson (MS); Remote; USD 45,000 - 61,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Humana's CenterWell Senior Primary Care unit is seeking an Outbound Tele Sales Agent to engage members via outbound calls and schedule virtual appointments with healthcare providers.

This remote Mississippi role emphasizes clear communication, empathy, and ability to explain benefits of virtual visits, while maintaining accurate CRM records and meeting scheduling targets. Travel to offices may be required for training.

Qualifications

• Ability to connect meaningfully with customers to build emotional engagement.
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
• Comfort working in a telephonic intensive environment.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Responsibilities

• Conduct outbound calls to members to promote and schedule virtual appointments.
• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
• Utilize persuasive techniques to encourage members to agree to schedule an appointment.
• Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
• Maintain detailed records of each call, including member responses and scheduled appointments, in the CRM system.
• Performs follow up with members, outside entities and/or providers.
• Ensures responses to member and/or provider inquiries are completed efficiently to achieve service and quality.
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
• Stay informed about healthcare services and offerings to provide up-to-date information to members.
• Follow all compliance and regulatory requirements when handling member information.

Skills

Customer engagement

Effective communication

Telephonic sales

Education

Bachelor's degree

Job description

Humana's CenterWell Senior Primary Care unit is seeking an Outbound Tele Sales Agent to engage members via outbound calls and schedule virtual appointments with healthcare providers.

This remote Mississippi role emphasizes clear communication, empathy, and ability to explain benefits of virtual visits, while maintaining accurate CRM records and meeting scheduling targets. Travel to offices may be required for training.