REMOTE Outbound Patient Coordinator (Call Center)

Sanford Barrows Group; United States; Remote; USD 36,000 - 48,000; Part time

Job summary

A healthcare staffing agency is seeking an Outbound Patient Coordinator for a remote position. The role involves scheduling appointments and handling patient inquiries in a call center environment. Candidates should have 1-2 years of call center experience, strong communication skills, and the ability to work independently. This is a contract position with potential for permanence.

Qualifications

• Minimum 1–2 years of call center experience, preferably in medical scheduling.
• Ability to work in a remote environment with reliable internet.
• Proficient in using computer systems.

Responsibilities

• Make outbound calls to schedule patient appointments.
• Confirm and update patient information in the system.
• Provide clear appointment details and instructions.
• Handle patient inquiries professionally.
• Achieve daily/weekly call volume targets.
• Maintain accurate records of calls.

Skills

Strong phone communication

Active listening skills

Independent work ability

Computer systems proficiency

Scheduling software

Tools

Scheduling software

Job description

Overview

REMOTE Outbound Patient Coordinator (Call Center) – Contract position that could go permanent. Must have medical/healthcare experience in outbound call center / customer service. Fully remote position with a 100% remote work environment.

Key Responsibilities

• Make outbound calls to patients to schedule appointments for a medical office
• Confirm and update patient information in the scheduling system
• Provide clear information regarding appointment details, preparation, and follow-up instructions
• Handle patient questions or concerns professionally, escalating when necessary
• Meet daily/weekly call volume and scheduling targets
• Maintain accurate records of calls and scheduling outcomes

Requirements

• Minimum 1–2 years of call center experience (medical scheduling experience is a plus)
• Strong phone communication and active listening skills
• Ability to work independently in a 100% remote environment with reliable internet and quiet workspace
• Proficient with computer systems and scheduling software

Employment details

• Job type: Contract (with potential to become permanent)
• Seniority level: Associate
• Job function: Customer Service
• Industries: Hospitals and Health Care
• Location: United States (Remote)