Remote Outbound Healthcare Appointment Scheduler

Conviva Care Solutions; États-Unis; À distance; USD 45 000 - 61 000; Plein temps

Avantages offerts par ce poste

Bonus plan

Medical benefits

401(k) plan

Paid time off

Résumé du poste

CenterWell Senior Primary Care is seeking an Outbound Tele Sales Agent who will engage members by making outbound calls to schedule virtual appointments with healthcare providers. The role emphasizes clear communication, patient advocacy, and accurate CRM documentation.

The ideal candidate demonstrates strong verbal skills, can connect with customers, and thrives in a telephonic environment. Remote work is possible with travel for training as needed, offering competitive benefits and a bonus

Qualifications

• Strong verbal communication skills.
• Ability to connect meaningfully with customers to build engagement.
• Comfort in a telephonic intensive environment.
• Proficient in Microsoft Outlook, Word and Excel.

Responsabilités

• Make outbound calls to promote and schedule virtual appointments.
• Communicate benefits of virtual visits to enhance care experience.
• Persuade members to schedule appointments.
• Address member questions about virtual services with accuracy.
• Maintain detailed call and appointment records in the CRM.
• Follow up with members, other entities and providers as needed.
• Ensure timely responses to inquiries to meet service targets.
• Collaborate with teammates to reach weekly/monthly scheduling goals.
• Stay informed about available healthcare services offered.
• Adhere to compliance and HIPAA requirements when handling data.

Connaissances

Verbal communication

Customer engagement

Telephonic communication

Microsoft Office (Outlook, Word, Excel

Formation

Bachelor's degree

Description du poste

CenterWell Senior Primary Care is seeking an Outbound Tele Sales Agent who will engage members by making outbound calls to schedule virtual appointments with healthcare providers. The role emphasizes clear communication, patient advocacy, and accurate CRM documentation.

The ideal candidate demonstrates strong verbal skills, can connect with customers, and thrives in a telephonic environment. Remote work is possible with travel for training as needed, offering competitive benefits and a bonus