Remote Outbound Healthcare Appointment Scheduler

Humana Inc; Texas; Hybrid; USD 45,000 - 61,000; Full time

Job summary

Humana Inc. is seeking an Outbound Tele Sales Agent to engage with members via outbound calls and schedule virtual appointments with healthcare providers.

This remote role serves Texas residents, requiring strong communication and the ability to work in a telephonic environment. You will document interactions in CRM, follow up with members and providers, and help the team meet scheduling targets while adhering to regulatory requirements.

Qualifications

• Ability to connect meaningfully with customers to build emotional engagement
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Comfort working in a telephonic intensive environment
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Responsibilities

• Make outbound calls to members to promote and schedule virtual appointments
• Effectively communicate benefits of scheduling virtual appointments
• Maintain detailed records in the CRM system
• Perform follow up with members, outside entities and providers
• Collaborate with team to achieve scheduling targets
• Ensure compliance with regulatory requirements when handling member information

Skills

Customer engagement

Outbound calls

Communication

Bilingual English/Spanish

Education

Bachelor's degree

Tools

CRM software

Job description

Humana Inc. is seeking an Outbound Tele Sales Agent to engage with members via outbound calls and schedule virtual appointments with healthcare providers.

This remote role serves Texas residents, requiring strong communication and the ability to work in a telephonic environment. You will document interactions in CRM, follow up with members and providers, and help the team meet scheduling targets while adhering to regulatory requirements.