Remote Patient Outreach Specialist

Humana, Inc.; Texas; Remote; USD 45,000 - 61,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental and vision benefits

401(k) retirement savings

Job summary

Humana, Inc. is seeking an outbound Tele Sales Agent to remotely support Texas patients with CenterWell Senior Primary Care. The role focuses on listening to patient needs, educating on virtual health programs, and ethically guiding participation while ensuring privacy and compliance.

Key activities include handling objections, following up, and maintaining rapport to drive program enrollment and ongoing engagement within a remote work setup.

Qualifications

• Requires 2+ years of patient engagement or healthcare outreach experience.
• Strong verbal and written communication with empathy.
• Ability to navigate objections while maintaining compliance.

Responsibilities

• Listen to patients to identify needs, concerns and barriers.
• Explain programs and services clearly to educate and influence decisions.
• Handle objections professionally with accurate information.
• Build trusting relationships to support ongoing engagement and retention.
• Maintain knowledge of CenterWell programs and HIPAA compliance.
• Follow up with patients as needed and document interactions in the system.

Skills

Active listening

Empathy

Communication

Objection handling

Job description

Humana, Inc. is seeking an outbound Tele Sales Agent to remotely support Texas patients with CenterWell Senior Primary Care. The role focuses on listening to patient needs, educating on virtual health programs, and ethically guiding participation while ensuring privacy and compliance.

Key activities include handling objections, following up, and maintaining rapport to drive program enrollment and ongoing engagement within a remote work setup.