Remote Outbound Care Concierge | Patient & Provider Support

CenterWell Pharmacy; Arizona; Remote; USD 39,000 - 49,000; Full time

Job summary

CenterWell Pharmacy is hiring an Outbound Contacts Representative 2 to engage members and providers via outbound calls, addressing a variety of issues with a focus on accuracy and service quality.

This remote role requires staying organized in a fast-paced setting, delivering timely responses, and collaborating with the Provider Concierge Team to ensure a white-glove experience. Candidates must reside in eligible states and meet schedule expectations.

Qualifications

• Experience with CenterWell Specialty Pharmacy onboarding or related team.
• 6+ months’ customer service experience.
• Proficiency in Outlook, Word and Excel.
• Adaptable in a fast-paced environment.
• Strong attention to detail and typing/navigation skills.
• Ability to manage multiple priorities and use multiple applications.

Responsibilities

• Make outbound contacts to members and providers regarding various issues.
• Perform semi-routine administrative/operational/customer support tasks.
• Follow up to ensure timely responses and meet service standards.
• Prioritize work and operate with some independent discretion.

Skills

Customer service

Microsoft Office

Attention to detail

Typing speed

Multitasking

Verbal communication

Education

Associate's or Bachelor's Degree

Tools

Microsoft Office

Job description

CenterWell Pharmacy is hiring an Outbound Contacts Representative 2 to engage members and providers via outbound calls, addressing a variety of issues with a focus on accuracy and service quality.

This remote role requires staying organized in a fast-paced setting, delivering timely responses, and collaborating with the Provider Concierge Team to ensure a white-glove experience. Candidates must reside in eligible states and meet schedule expectations.