On-Site Patient Care Telesales Agent

CenterWell Senior Primary Care; Florida; On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid time off

Job summary

CenterWell Senior Primary Care in The Villages, FL is seeking a Care Delivery Telesales Agent to be the first contact for prospective patients joining our primary or specialty care teams.

You will handle inbound calls from marketing campaigns, make outbound calls to new patients, assist with new patient registrations, and coordinate tours and appointments while using CRM and EMR tools to ensure accurate data and a seamless experience.

Qualifications

• 1+ years of Customer or Patient Service experience.
• Experience working in a medical office, sales or a call center environment.
• Experience using call center or EMR/CRM software.

Responsibilities

• Advocate for our brand and patient experience.
• Represent core values to new patients and coworkers.
• Provide support and care to prospective patients.
• Grow Primary Care and Medicare Advantage patient panels by scheduling tours and appointments.
• Conduct needs analysis by listening to patients’ health needs and asking questions.
• Process new patient registrations with up-to-date tools and workflows.
• Collaborate with care teams to meet prospective patients’ needs.
• Track patient information in CRM and update CRM/EMR with interactions.
• Report outcomes to assess marketing campaigns and inform future campaigns.
• Meet performance and service level goals.
• Use multiple software programs (CRM, Athena, Radix, Counsel Ear).

Skills

Customer service

Call center experience

EMR/CRM software

Tools

Athena

Radix

Counsel Ear

Job description

CenterWell Senior Primary Care in The Villages, FL is seeking a Care Delivery Telesales Agent to be the first contact for prospective patients joining our primary or specialty care teams.

You will handle inbound calls from marketing campaigns, make outbound calls to new patients, assist with new patient registrations, and coordinate tours and appointments while using CRM and EMR tools to ensure accurate data and a seamless experience.