Remote Operations Enablement Leader

Affirm; Philadelphia (Philadelphia County); On-site; USD 146,000 - 206,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is seeking a hands-on, data-driven leader to scale servicing operations with a focus on compliance and quality. You will drive cross-functional programs, partnering with Product, Engineering, and Compliance to execute strategic priorities at scale.

You will lead a high-performing team, ensuring readiness for regulatory changes and delivering measurable business impact across multiple domains. This role offers remote-first work with occasional office requirements within the U.S.

Qualifications

• 7+ years in program management or product operations, with fintech or financial institution experience.
• 3+ years scaling operations and coaching teams.
• Subject matter expert on financial regulations such as UCC, Reg E, Reg Z, Card Act, GLBA, UDAAP, GDPR, among others.
• Certification in Six Sigma, Project Management or Design Thinking.
• Proven success leading large-scale, cross-functional initiatives with measurable outcomes.

Responsibilities

• Own Program & Team Performance: Lead and manage a team delivering complex, cross-functional programs aligned to servicing strategy and OKRs.
• Define Program Roadmaps: Create roadmaps and execution plans, track KPIs, timelines, budgets, dependencies, risks.
• Partner for Impact: Collaborate with senior leaders across Product, Engineering, Operations to align priorities and outcomes.
• Drive Stakeholder Engagement: Establish governance and deliver executive-ready communications on status and impact.
• Manage Risk & Issue Resolution: Identify risks, propose data-backed solutions, drive resolution with stakeholders.
• Lead Operational Excellence: Apply Lean Six Sigma to identify root causes and scalable improvements.
• Own Change End-to-End: Manage lifecycle of process and product changes with adoption and measurement.
• Build Technical Resources: Translate technical concepts into clear manuals for human and AI agents.
• Elevate Knowledge Management: Evolve SOPs, learning platforms, and AI-enabled knowledge tools.
• Translate Technical Concepts: Plan and create complex operational content for humans and AI agents.
• Own Learning & Training Strategy: Design and deliver onboarding and continuous learning with measurement.
• Collaborate on Experience Improvements: Work with Product and Engineering to optimize customer and agent experience.
• Expand Program Scope: Take on additional PM responsibilities across adjacent domains.

Skills

Program management

Operations scaling

Stakeholder mgmt

Communication

Job description

Affirm is seeking a hands-on, data-driven leader to scale servicing operations with a focus on compliance and quality. You will drive cross-functional programs, partnering with Product, Engineering, and Compliance to execute strategic priorities at scale.

You will lead a high-performing team, ensuring readiness for regulatory changes and delivering measurable business impact across multiple domains. This role offers remote-first work with occasional office requirements within the U.S.