Remote Operations Enablement Lead

Affirm; Raleigh (NC); On-site; USD 115,000 - 165,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Flexible Spending Wallets

Time off

Job summary

Affirm, a leading fintech, seeks an Operations Enablement leader to scale servicing experiences globally. You will define program roadmaps, coordinate cross-functional teams, and deliver measurable outcomes across efficiency, compliance, and customer satisfaction.

This remote-first role partners with Product, Engineering, Compliance, and vendors to drive readiness for launches and regulatory changes. You will shape training, knowledge management, and change management, ensuring resources are

Qualifications

• 5+ years of experience in program management or product operations.
• Proven track record delivering impact across efficiency, compliance, and customer experience.
• Expertise in Lean Six Sigma, project/program management, and change management (certifications preferred).
• Experience implementing and scaling knowledge management and training systems (Salesforce, Confluence, LMS).
• Experience in regulated industries (financial services, fintech, consumer lending) is highly preferred.

Responsibilities

• Own complex cross-functional programs and initiatives aligned to servicing strategy and OKRs.
• Define and execute servicing strategy with clear roadmaps and execution plans.
• Lead enterprise-wide improvements using Lean Six Sigma and data-driven methods.
• Collaborate with product/engineering to translate concepts into manuals and resources for humans and AI.
• Build and evolve knowledge management ecosystems (SOPs, learning platforms, AI tools).
• Oversee end-to-end learning strategy including onboarding, training, and rollouts.

Skills

Program management

Strategic planning

Lean Six Sigma

Change management

Data-driven decision making

Cross-functional collaboration

Vendor management

Metrics & KPIs

Tools

Salesforce

Confluence

LMS platforms

AI knowledge tools

Job description

Affirm, a leading fintech, seeks an Operations Enablement leader to scale servicing experiences globally. You will define program roadmaps, coordinate cross-functional teams, and deliver measurable outcomes across efficiency, compliance, and customer satisfaction.

This remote-first role partners with Product, Engineering, Compliance, and vendors to drive readiness for launches and regulatory changes. You will shape training, knowledge management, and change management, ensuring resources are