Remote OpenShift TAM — Enterprise Cloud Architect

Red Hat; South Carolina; Remote; USD 96,000 - 154,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Paid time off and holidays

Parental leave plans

Stock purchase plan

Tuition reimbursement

Job summary

Red Hat is hiring an OpenShift Technical Account Manager to work remotely for enterprise customers in the southeastern United States. You will provide technical and architectural guidance for OpenShift, manage incidents, and tailor support to customer environments.

You will collaborate with engineering, product management, and support teams to resolve issues, build trust, and advocate for customers. Travel to regional customers is required occasionally; strong communication in English is

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or QA organization.
• Administration experience with Platform-as-a-Service cloud solutions like OpenShift Container Platform.
• Expertise in enterprise cloud solutions like PaaS, containers, Kubernetes, cloud management, and IT automation.
• Outstanding written and verbal communication skills, English.
• Willingness to travel regionally.
• Bachelor's degree or equivalent in a technology-related discipline.

Responsibilities

• Support enterprise customers in implementing automated and containerized cloud application platform solutions.
• Learn new technologies quickly, including container orchestration and microservices on container platforms.
• Develop relationships with key business and IT stakeholders and become an expert on customer implementations.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Understand customer infrastructures and advocate on their behalf within Red Hat.
• Collaborate with engineering, product management, and support teams.
• Create customer engagement plans and keep documentation up to date.
• Create documentation on issues and resolutions.
• Manage and grow customer relationships with attentive, relationship-based support.
• Build trust with customers and be their advocate at Red Hat.
• Forewarn customers of changes or disruptions and advise on mitigations.
• Provide guidance on current and future Red Hat products.
• Troubleshoot issues and drive escalation with Red Hat and customer teams.
• Present periodic reviews of operational performance to customer leadership.
• Engage with field teams, customers, and partners for a positive cloud experience.

Skills

5+ years experience

OpenShift admin

Kubernetes

Cloud solutions

Customer relationships

Education

Bachelor's degree

Job description

Red Hat is hiring an OpenShift Technical Account Manager to work remotely for enterprise customers in the southeastern United States. You will provide technical and architectural guidance for OpenShift, manage incidents, and tailor support to customer environments.

You will collaborate with engineering, product management, and support teams to resolve issues, build trust, and advocate for customers. Travel to regional customers is required occasionally; strong communication in English is