Remote OpenShift TAM — Enterprise Tech Advocate

Red Hat; Columbia (SC); Remote; USD 96,000 - 154,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Parental leave

Remote-friendly culture

Job summary

Red Hat seeks an OpenShift Technical Account Manager (TAM) to work remotely in the southeastern U.S. You will guide enterprise customers on OpenShift implementation and cloud solutions, develop strong relationships, and coordinate with Red Hat engineering and support teams to resolve incidents and optimize environments.

The role emphasizes technical leadership, collaboration, and fast learning to deliver tailored guidance, with periodic travel to regional customers and a focus on long-term

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or a quality assurance organization.
• Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform.
• Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation.
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Ability to manage multiple issues and projects with shifting priorities and timelines.
• Outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in English.
• Ability to travel for customer visits and events within the region.
• Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus.
• Good comprehension of CI/CD concepts a plus.
• RHCE a plus

Responsibilities

• Support enterprise customers in implementing automated and containerized cloud application platform solutions.
• Learn new technologies quickly, including container orchestration, registries, build strategies, and microservices on container platforms.
• Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Gain understanding of customer technical infrastructures, hardware, and offerings and advocate for the customer within Red Hat.
• Collaborate with engineering, R&D, product management, and technical support teams.
• Create customer engagement plans and keep documentation on the customer's environment updated.
• Create documentation regarding customer issues and how to resolve them.
• Manage and grow customer relationships by delivering attentive, relationship-based support.
• Build trust with customers and serve as their advocate within Red Hat.
• Forewarn customers of technology changes or potential disruptions and advise on mitigation.
• Provide advice about current and future Red Hat products.
• Troubleshoot technical issues and drive escalation with Red Hat and customer teams.
• Complete analysis and present periodic reviews of operational performance to customer leadership.
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud tech experience and long-term enterprise success.
• Communicate how specific Red Hat cloud solutions align to customer use cases.
• Travel occasionally to visit regional customers

Skills

OpenShift

Kubernetes

Customer relationships

Communication

Cloud platforms

Education

Bachelor's degree in technology or related field

Tools

OpenShift Container Platform

RHCE

CI/CD

Job description

Red Hat seeks an OpenShift Technical Account Manager (TAM) to work remotely in the southeastern U.S. You will guide enterprise customers on OpenShift implementation and cloud solutions, develop strong relationships, and coordinate with Red Hat engineering and support teams to resolve incidents and optimize environments.

The role emphasizes technical leadership, collaboration, and fast learning to deliver tailored guidance, with periodic travel to regional customers and a focus on long-term