OpenShift TAM — Enterprise Cloud Architect & Advocate

Red Hat; Georgia; Remote; USD 96,000 - 154,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and/or;

Flexible Spending Account - healthcare

Health Savings Account

401(k) with employer match

Paid time off and holidays

Parental leave

Disability & family leave

Stock purchase plan

Job summary

Red Hat’s Technical Account Management team seeks an enterprise-level OpenShift TAM to work remotely in the southeastern United States. You will provide direct technical and architectural guidance for OpenShift to a select set of customers, delivering proactive support and shaping outcomes that maximize reliability and business value.

You will collaborate with engineering, product, and support teams, document engagements, and travel occasionally to regional customers.

Qualifications

• 5+ years in support, development, engineering, IT, or QA
• OpenShift Platform Administration experience
• Expertise in enterprise cloud solutions incl. PaaS, containers, Kubernetes, IT automation
• Ability to grow enterprise customer relationships with proactive support
• Understanding of enterprise architecture and business drivers
• Ability to manage multiple issues/projects with shifting priorities
• Excellent written and verbal English communication
• Willingness to travel regionally for customer visits
• Bachelor’s degree or equivalent in a technology discipline
• CI/CD concepts familiarity a plus
• RHCE or equivalent certification a plus

Responsibilities

• Support enterprise customers in implementing automated and containerized cloud application platform solutions
• Learn new technologies quickly (container orchestration, registries, build strategies, microservices)
• Develop relationships with business/IT stakeholders and become a customer implementation expert
• Perform technical reviews and proactively identify and prevent issues
• Understand customer technical infrastructures and advocate for them within Red Hat
• Collaborate with engineering, product management, and support teams
• Create customer engagement plans and keep environment documentation up to date
• Document customer issues and technical details for resolution
• Manage and grow customer relationships with attentive, relationship-based support
• Build trust with customers and act as their advocate within Red Hat
• Forewarn customers of tech changes and mitigation strategies
• Provide guidance on current and future Red Hat products
• Troubleshoot and escalate issues with Red Hat and customer teams
• Complete analyses and present periodic operational reviews to leadership
• Engage with field teams, customers, and partners for positive cloud experiences and long-term success
• Communicate how Red Hat cloud solutions align to use cases
• Travel occasionally to visit regional customers

Skills

Enterprise support

Technical communication

Customer relationship management

Cloud platforms

OpenShift knowledge

CI/CD concepts

Travel readiness

Education

Bachelor’s degree or equivalent in technology

Tools

OpenShift Container Platform

CI/CD tooling

Cloud management

Job description

Red Hat’s Technical Account Management team seeks an enterprise-level OpenShift TAM to work remotely in the southeastern United States. You will provide direct technical and architectural guidance for OpenShift to a select set of customers, delivering proactive support and shaping outcomes that maximize reliability and business value.

You will collaborate with engineering, product, and support teams, document engagements, and travel occasionally to regional customers.