Remote OpenShift TAM: Enterprise Cloud Architect & Advisor

Red Hat; Athens (GA); Remote; USD 96,000 - 154,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Flexible Spending Account - healthcare

Health Savings Account

Retirement 401(k) with employer match

Paid time off and holidays

Parental leave

Job summary

Red Hat's Technical Account Management team is seeking an enterprise-level OpenShift Technical Account Manager (TAM) to work remotely in the southeastern US. You will guide key customers on OpenShift solutions, collaborate with engineering and product teams, and manage incidents with a focus on long-term success.

The role requires strong communication, relationship-building, and rapid learning across cloud technologies.

Qualifications

• 5+ years in support, development, engineering, IT, or QA
• Experience with OpenShift Container Platform or similar PaaS
• Expertise in enterprise cloud, containers, Kubernetes, IT automation
• Ability to grow enterprise customer relationships with proactive support
• Strong understanding of enterprise architecture and strategic drivers
• Excellent written and verbal communication in English
• Willingness to travel within the region
• Bachelor's degree or equivalent in a technology-related discipline

Responsibilities

• Support enterprise customers in implementing automated and containerized cloud solutions
• Learn new technologies quickly (container orchestration, registries, build strategies, microservices)
• Develop relationships with key stakeholders and become an expert on implementations
• Perform technical reviews and proactively identify and prevent issues
• Collaborate with engineering, product management, and support teams
• Create customer engagement plans and keep documentation updated
• Document customer issues and technical details for resolution
• Manage and grow customer relationships with attentive, relationship-based support
• Forewarn customers of technology changes and mitigation strategies
• Provide guidance on current and future Red Hat products
• Troubleshoot issues and drive escalation with Red Hat and customer teams
• Present periodic reviews of operational performance to leadership
• Engage with field teams, customers, and partners for a positive cloud experience
• Communicate how Red Hat cloud solutions align to customer use cases
• Travel occasionally to visit regional customers

Skills

Communication

Customer relationships

Problem solving

Team collaboration

Learning agility

English proficiency

Education

Bachelor's degree or equivalent in technology

Tools

OpenShift Container Platform

Kubernetes

CI/CD concepts

Job description

Red Hat's Technical Account Management team is seeking an enterprise-level OpenShift Technical Account Manager (TAM) to work remotely in the southeastern US. You will guide key customers on OpenShift solutions, collaborate with engineering and product teams, and manage incidents with a focus on long-term success.

The role requires strong communication, relationship-building, and rapid learning across cloud technologies.