Remote Network Onboarding Engineer

Zachary Piper Solutions

United States

Remote

USD 30,000 - 48,000

Part time

3 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Piper Companies is seeking a Technical Support Engineer for a remote 3-month contract position, collaborating with customers during onboarding, activation, and platform adoption. You will act as a technical resource throughout the onboarding lifecycle.

Responsibilities include leading onboarding sessions, deploying VM collectors and telemetry, guiding network configuration (IP, DNS, firewall), supporting API integrations and migrations, and troubleshooting issues with internal teams as needed.

Qualifications

2+ years in networking or technical support roles.
Experience onboarding and implementing platforms for customers.
Ability to communicate technical concepts and demos to customers.

Responsibilities

Lead customer onboarding and activation sessions with customer IT teams.
Assist with VM-based collectors, connectors, and telemetry deployments.
Guide customers on IP addressing, DNS, firewall rules, credentials, and connectivity.
Support API integrations, platform migrations, and adoption initiatives.
Troubleshoot onboarding issues and coordinate escalation with internal teams.