Remote IT Onboarding & Cloud Integration Specialist

Zachary Piper Solutions; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

Piper Companies is seeking an IT Specialist for a remote 3-month contract position, with extensions. The role partners with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding.

Responsibilities include leading onboarding sessions, deploying VM-based collectors and telemetry, guiding network configuration, and supporting API integrations and migrations to ensure a smooth customer experience.

Qualifications

• 2+ years of networking, technical support, implementation, onboarding, or related roles.
• Working knowledge of TCP/IP, DNS, firewall policies, SSH, SNMP, and VM deployment.
• Understanding of CVEs, CVSS scoring, software hardening, and end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos or trainings.
• Bachelor's degree in IT, CS, Cybersecurity, Networking, or equivalent experience.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams.
• Assist with VM-based collectors, connectors, and telemetry solutions in customer environments.
• Guide customers through IP addressing, DNS, firewall rules, credentials, and connectivity.
• Support cloud-to-cloud API integrations, onboarding, migrations, and adoption initiatives.
• Troubleshoot onboarding challenges and coordinate issue resolution with internal teams.

Skills

Networking fundamentals

Technical support

Customer onboarding

Demonstrations & training

Communication with customers

Education

Bachelor's degree in IT / CS / Cybersecurity / Networking

Tools

Virtual machine deployment

Job description

Piper Companies is seeking an IT Specialist for a remote 3-month contract position, with extensions. The role partners with customers during implementation, activation, and platform adoption, serving as a technical resource throughout onboarding.

Responsibilities include leading onboarding sessions, deploying VM-based collectors and telemetry, guiding network configuration, and supporting API integrations and migrations to ensure a smooth customer experience.