Remote IT Onboarding & Implementation Engineer

ZP Group; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

Piper Companies is seeking an IT Engineer to join an established organization within the networking and technology services industry for a remote 3-month contract position. The IT Engineer will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities include leading onboarding sessions, deploying platform integrations, and guiding customers through technical requirements

Qualifications

• 2+ years in networking, technical support, onboarding or related role.
• Solid knowledge of TCP/IP, DNS, subnetting, firewall policies, SSH, SNMP.
• Understanding of CVEs, CVSS, software hardening concepts.
• Experience presenting to customers and leading demos or training.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams.
• Deploy and configure platform integrations and VM-based collectors.
• Guide technical requirements including IP addressing, DNS and firewall rules.
• Support cloud-to-cloud API integrations and platform migrations.
• Troubleshoot onboarding challenges and coordinate with internal teams as needed.

Skills

Customer onboarding

Demos & training

Network troubleshooting

Customer communication

Education

Bachelor's degree or equivalent

Job description

Piper Companies is seeking an IT Engineer to join an established organization within the networking and technology services industry for a remote 3-month contract position. The IT Engineer will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities include leading onboarding sessions, deploying platform integrations, and guiding customers through technical requirements