Remote MedTech Recall Coordinator

IQVIA Inc; Boise (ID); Remoto; USD 37.000 - 41.000; Tempo pieno

Descrizione del lavoro

IQVIA is seeking a recall coordination specialist to contact affected medical facilities, provide upgrades, troubleshoot, and document interactions. You will conduct outbound calls, maintain confidentiality, and adhere to scripted messaging to support voluntary product recalls.

The role supports regional and national recall activities, requires strong software skills, and offers remote work from a home office with equipment provided.

Competenze

• Education: High School Diploma/GED/AA preferred but not required.
• Customer service or related experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and quality documentation mindset.
• Ability to follow directions and work across time zones.
• Healthcare experience and recall experience preferred.
• Strong technical software skills required.
• Remote work from home office with provided equipment.

Mansioni

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and a high level of professionalism.
• Adhere to script and messaging protocols.
• Data entry and management within the provided database.
• Strong documentation of interactions and outcomes.
• Provide customer feedback to corporate teams.

Conoscenze

Customer service

Phone etiquette

Attention to detail

Documentation

Remote work

Time-zone availability

Strong software skills

Formazione

High School Diploma/GED/AA

Strumenti

CRM software

Database entry

Descrizione del lavoro

IQVIA is seeking a recall coordination specialist to contact affected medical facilities, provide upgrades, troubleshoot, and document interactions. You will conduct outbound calls, maintain confidentiality, and adhere to scripted messaging to support voluntary product recalls.

The role supports regional and national recall activities, requires strong software skills, and offers remote work from a home office with equipment provided.