Remote MedTech Recall Specialist

IQVIA Inc; Raleigh (NC); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Equipment provided

Remote work from home

Job summary

IQVIA Inc seeks a Recall Support Coordinator to coordinate communications with healthcare facilities during voluntary product recalls. You will contact affected customers, provide upgrade information, troubleshoot, and document activities in the company systems.

The role emphasizes confidentiality, professional phone manners, and adherence to scripts, with remote work from a home office and equipment provided.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Polite, professional phone demeanor.
• Attention to detail and documentation quality.
• Ability to follow directions.
• Healthcare experience preferred.
• Recall experience preferred.
• Strong technical software skills.
• Remote work from home available; equipment provided.
• Ability to work across all time zones during business hours.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to scripts and messaging protocols.
• Data entry and management within provided database.
• Strong documentation of interactions.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone etiquette

Attention to detail

Documentation

Follow directions

Healthcare experience

Recall experience

Technical software skills

Remote work readiness

Time zone coverage

Education

High School Diploma/GED/AA

Tools

CRM software

Job description

IQVIA Inc seeks a Recall Support Coordinator to coordinate communications with healthcare facilities during voluntary product recalls. You will contact affected customers, provide upgrade information, troubleshoot, and document activities in the company systems.

The role emphasizes confidentiality, professional phone manners, and adherence to scripts, with remote work from a home office and equipment provided.