Remote MedTech Recall Outreach Specialist

IQVIA Inc; Indianapolis (IN); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc is seeking a Recall Coordinator to contact potentially affected medical facilities and manage recall communications. You will follow approved scripts, maintain confidentiality, and document interactions in the system while providing feedback to internal teams.

Remote work from a home office is supported with equipment provided. Preferred candidates have healthcare or recall experience and strong technical software skills, with the ability to work across multiple time zones during

Qualifications

• Education: High School Diploma/GED/AA preferred but not required.
• Customer service or related experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and documentation quality required.
• Ability to follow directions and scripts.
• Healthcare experience and recall experience preferred.
• Strong technical software skills required.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism in all communications.
• Adhere to provided script and messaging protocols.
• Data entry and management within the provided database.
• Demonstrate strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Customer service

Phone demeanor

Attention to detail

Documentation

Healthcare experience

Recall experience

Technical software

Remote work

Time zones coordination

Education

High School Diploma/GED/AA

Tools

CRM software

Database entry

Job description

IQVIA Inc is seeking a Recall Coordinator to contact potentially affected medical facilities and manage recall communications. You will follow approved scripts, maintain confidentiality, and document interactions in the system while providing feedback to internal teams.

Remote work from a home office is supported with equipment provided. Preferred candidates have healthcare or recall experience and strong technical software skills, with the ability to work across multiple time zones during