Remote MedTech Recall Specialist

IQVIA Inc; Charlotte (NC); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Equipment provided

Job summary

IQVIA Inc. is seeking a recall coordination support role to contact potentially affected facilities. You will assist with voluntary product recalls, upgrade provisioning, troubleshooting, and thorough documentation while working remotely from a home office.

The position requires strong phone etiquette, attention to detail, and the ability to follow defined messaging protocols across time zones. Equipment is provided, and the base pay ranges hourly.

Qualifications

• Experience in customer service or related roles preferred.
• Healthcare experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and good documentation practices.
• Ability to follow directions.

Responsibilities

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to scripts and messaging protocols.
• Data entry and management in provided databases.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Skills

Customer service

Healthcare experience

Phone etiquette

Attention to detail

Remote work

Strong software skills

Follow directions

Time zone coordination

Education

High School Diploma/GED/AA

Job description

IQVIA Inc. is seeking a recall coordination support role to contact potentially affected facilities. You will assist with voluntary product recalls, upgrade provisioning, troubleshooting, and thorough documentation while working remotely from a home office.

The position requires strong phone etiquette, attention to detail, and the ability to follow defined messaging protocols across time zones. Equipment is provided, and the base pay ranges hourly.