Remote MedTech Recall Specialist

IQVIA Inc; Minneapolis (MN); Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc. is seeking a Recall Support Professional to coordinate and contact key customers on medical device recalls.

You will own contacting affected facilities, provide upgrades, troubleshoot, and document work while adhering to scripts and data protocols. The role supports voluntary recalls, requires a professional phone demeanor, strong documentation, and the ability to work remotely from a home office.

Qualifications

• Preferred but not required – High School Diploma/GED/AA
• Customer service or related experience preferred
• Polite, professional phone demeanor
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Customer service

Attention to detail

Phone demeanor

Follow directions

Healthcare experience

Recall experience

Remote work capable

Time zone coordination

Technical software skills

Education

High School Diploma/GED/AA

Job description

IQVIA Inc. is seeking a Recall Support Professional to coordinate and contact key customers on medical device recalls.

You will own contacting affected facilities, provide upgrades, troubleshoot, and document work while adhering to scripts and data protocols. The role supports voluntary recalls, requires a professional phone demeanor, strong documentation, and the ability to work remotely from a home office.