Remote MedTech Recall Specialist

IQVIA Inc; Kansas City (KS); Remoto; USD 37.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equipment provided

Descrizione del lavoro

IQVIA is seeking a recall coordination specialist to contact potentially affected medical device customers, provide the upgrade, troubleshoot issues, and document all interactions with accuracy. You will follow approved scripts, maintain confidentiality, and report feedback to corporate teams.

This remote role supports voluntary recalls across time zones, offers equipment from the company, and requires excellent phone etiquette, attention to detail, and healthcare familiarity.

Competenze

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Polite, professional phone demeanor required.
• Attention to detail and documentation quality required.
• Ability to follow direction.
• Healthcare experience preferred.
• Recall experience preferred.
• Strong technical software skills required.
• Remote work from home equipment provided.
• Ability to work across all time zones during business hours if needed.

Mansioni

• Conduct outbound calls to notify potentially affected facilities.
• Maintain confidentiality and professionalism.
• Adhere to scripts and messaging protocols.
• Data entry and management within provided database.
• Strong documentation skills.
• Provide customer feedback to corporate teams.

Conoscenze

Customer service

Healthcare experience

Recall experience

Remote work

Attention to detail

Technical software skills

Strong communication

Formazione

High School Diploma / GED / AA

Descrizione del lavoro

IQVIA is seeking a recall coordination specialist to contact potentially affected medical device customers, provide the upgrade, troubleshoot issues, and document all interactions with accuracy. You will follow approved scripts, maintain confidentiality, and report feedback to corporate teams.

This remote role supports voluntary recalls across time zones, offers equipment from the company, and requires excellent phone etiquette, attention to detail, and healthcare familiarity.