Remote MedTech Recall Coordinator

IQVIA Inc; Detroit (MI); Remote; USD 37,000 - 41,000; Full time

Benefits offered by this job

Equipment provided

Remote work

Job summary

IQVIA Inc. is seeking a Recall Support Associate to coordinate and contact facilities during medical device recalls. You will own outreach, provide upgrade information, troubleshoot, and document interactions with care and accuracy.

Preferred candidates have healthcare exposure, recall experience, and strong software skills. This remote role supports multiple time zones from a home office with company-provided equipment.

Qualifications

• High School diploma or equivalent preferred
• Customer service or related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Customer service

Phone etiquette

Attention to detail

Documentation

Follow directions

Healthcare exp

Recall experience

Tech software skills

Remote work

Timezone flexibility

Education

High School Diploma/GED/AA

Job description

IQVIA Inc. is seeking a Recall Support Associate to coordinate and contact facilities during medical device recalls. You will own outreach, provide upgrade information, troubleshoot, and document interactions with care and accuracy.

Preferred candidates have healthcare exposure, recall experience, and strong software skills. This remote role supports multiple time zones from a home office with company-provided equipment.