Remote MedTech Recall Specialist

IQVIA Inc; United States; Remote; USD 37,000 - 41,000; Full time

Job summary

IQVIA Inc is seeking a recall coordination specialist to contact and support facilities involved in medical device recalls. You will follow scripts, perform outbound calls, document interactions, and provide feedback to enterprise teams while working remotely from a home office.

The role emphasizes confidentiality, professionalism, and precise data entry across time zones. Prior recall or healthcare experience is preferred.

Qualifications

• Education: Preferred but not required – High School Diploma/GED/AA
• Customer service or other related experience preferred
• Polite, professional phone demeanor required
• Attention to detail and a quality mindset for documentation required
• Ability to follow direction
• Previous healthcare experience preferred
• Prior recall experience preferred
• Strong technical software skills required
• Ability to work remotely from a home office required; equipment is provided
• Ability to work across all time zones business hours if needed required

Responsibilities

• Conduct outbound calls to notify potentially affected facilities
• Maintain appropriate level of confidentiality and a high level of professionalism
• Adhere to provided script and messaging protocols
• Data entry and management within provided database
• Strong documentation skills
• Provide customer feedback to corporate teams

Skills

Customer service

Phone etiquette

Attention to detail

Documentation

Remote work

Time zone coordination

Education

High School Diploma/GED/AA

Tools

CRM software

Data entry

Job description

IQVIA Inc is seeking a recall coordination specialist to contact and support facilities involved in medical device recalls. You will follow scripts, perform outbound calls, document interactions, and provide feedback to enterprise teams while working remotely from a home office.

The role emphasizes confidentiality, professionalism, and precise data entry across time zones. Prior recall or healthcare experience is preferred.